RETURNS

Returns & Refunds Policy

Last updated: January 2026 · 

Print-on-Demand — What This Means for Returns

Every DSTB item is made to order specifically for you. Because of this, we are unable to accept returns or exchanges for change of mind, incorrect size selection, or 'doesn't look like I expected.' Please use the size guide on each product page before ordering. If you are between sizes, size up.

What We Do Cover

We will replace or refund any item that:

— Arrives damaged or defective
— Has a printing error — wrong design, misaligned print, or color significantly off — Is the wrong item entirely

How to Make a Claim

Email us at c within 30 days of delivery with: (1) your order number, (2) a clear photo of the issue, and (3) whether you prefer a replacement or a refund. We will respond within 2 business days and make it right. 

Refund Processing

Approved refunds are issued to your original payment method within 5–10 business days depending on your bank or card issuer.

Sale Items

Sale items follow the same policy. If a sale item arrives damaged or incorrect, we will replace or refund it. We do not offer refunds on sale items for change of mind.

Gifts

If an item was purchased as a gift and arrives damaged or incorrect, the recipient may contact us directly with proof of the issue. Refunds will be issued to the original payment method.

Damaged in Transit

If your order arrives visibly damaged, photograph the packaging before opening if possible, then photograph the item. Contact us immediately. We will file a carrier claim and get you sorted.

Questions?

Email hello@daddyssecrettoolbox.com. We're a real brand with real people — we actually respond.