FAQ

Last updated: January 2026 ·
Everything you need to know about ordering, shipping, sizing, and the Toolbox. If you don't find your answer here, hit us on the Contact page — we actually respond.

ORDERING

How do I place an order?

Browse the collection, pick your shirt, select your size, and check out. We accept all major credit cards, PayPal, and Shop Pay.

Can I change or cancel my order?

Orders go into production quickly — usually within 24 hours. Email us immediately at [your email] with your order number if you need to change or cancel. We will do our best but cannot guarantee changes once production has started.

Do you offer gift cards?

Yes — available in the store. Perfect for the Daddy in your life whose taste you are not entirely sure about.

SIZING

How do your shirts fit?

Classic tees run true to size. Oversized heavyweight tees are designed to be worn large — size down if you prefer a more fitted look. Fitted tees run slim — size up if you are broader in the chest or shoulders. Every product page has a full size guide.

What sizes do you carry?

XS through 5XL on most styles. Size availability varies by product and is shown on each product page.

Do you carry plus sizes?

Yes. Most of our collection goes up to 4XL or 5XL. We believe in shirts for every body — that is the whole point.

PRODUCTION & SHIPPING

Where are your products made?

Every order is printed fresh when you place it through our print-on-demand partners Printful and Printify. No warehouse, no waste.

How long does it take to get my order?

Production takes 2–5 business days. US delivery is 3–7 business days after that. International delivery is 10–20 business days. See our Shipping Policy for full details.

Do you ship internationally?

Yes. We ship worldwide. International orders may be subject to customs duties and import taxes — these are the buyer's responsibility.

How do I track my order?

You will receive a tracking number by email once your order ships. If you do not receive it within 7 business days, check spam first then email us.

My order says delivered but I didn't receive it.

Check with neighbors and any safe drop spots first. If genuinely missing, contact us within 7 days of the marked delivery date.

RETURNS

What is your return policy?

Because every item is made to order, we do not accept returns for sizing issues or change of mind. We do replace or refund items that arrive damaged, defective, or incorrectly printed. See our Returns Policy for details.

My item arrived damaged or wrong. What do I do?

Email us at [your email] within 30 days of delivery with your order number and a photo. We will make it right — replacement or refund, your choice.

Can I exchange for a different size?

We are unable to process size exchanges on print-on-demand orders. Check the size guide carefully before ordering. If unsure, size up.

THE BRAND

Is DSTB really gay-owned?

Yes. Born in New York City, built by and for gay men. This is not a rainbow marketing moment — this is who we are every day.

Do you work with gay creators and models?

Yes. If you are interested in collaborating or wearing DSTB, reach out on the Contact page. We are always building the tribe.

Can I wholesale or stock your products?